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Terms and Conditions

SALES TERMS:

Wholesale Sales Only.

  • All customers must provide resale certificate and Tax ID
  • All merchandise sold with the intention of resale by the purchaser.
  • No Minimum Order.

All orders received by 1:00pm PST can be shipped same day based on product availability. Add-on orders will be considered new orders and processed accordingly. CPD is not responsible for typographical errors or erroneous data in publications. Backorders are shipped automatically. Please call in advance if you wish to cancel. Prices are subject to change without notice. Prices in effect at time of shipment will be applied. Some product lines are available in certain territories only, as stipulated by the manufacturer.

 

PAYMENT TERMS:

  • Credit Card or C.O.D. Certified Funds (Cashier's Check or Money Order) for new customers. COMPANY CHECKS NOT ACCEPTED WITHOUT CREDIT APPROVAL.
  • C.O.D. Company Check available with approved credit. Allow two weeks for processing of all credit applications.
  • Net terms available with approved credit. Allow two weeks for processing of all credit applications.
    • All Net terms are calculated from invoice date.
    • A 1.5% monthly finance charge will be added to all past due invoices, with a minimum total charge of $15 per month.
    • No shipments will be made on any past due accounts.
    • Any account that becomes delinquent is automatically changed to C.O.D. terms.
    • All delinquent accounts will be sent for collection, and the customer will pay all collection charges.
  • For your protection, Visa, MasterCard & Discover accepted only with signed Credit Card Authorization on file.
  • $50 returned check charge will be assessed for any check returned for any reason.

 

FREIGHT TERMS:

Standard Ground freight will be pre-paid on all wholesale electronics orders greater than $1000.00 shipped to a single destination in the continental United States. A 3% freight allowance will be applied to all orders that meet qualifying order amounts shipped to one location in Alaska and Hawaii. However, maximum amount of furniture, subwoofer enclosures, home theater kits, 25-inch or larger televisions and spools of wire may not exceed 50% of total order in either circumstance.  If any order originally qualified for prepaid freight, one backorder from that order will be prepaid freight. All other subsequent backorders are subject to normal freight charges. All orders are shipped FOB Shipping Dock. Damages are the responsibility of the carrier once the shipment is released from CPD. The customer must make damage claims to the carrier as soon as detected. Save all boxes and packing material. All shipping/pricing discrepancies must be reported within 5 days of receipt of order. If purchaser refuses order for any reason, CPD shall be compensated for all shipping charges and a 15% restock fee. All freight charges are subject to dimensional/oversize carrier weight regulations. Addresses determined by carrier as residential are subject to residential delivery rates.

 

RETURNS:

All returns require a Return Authorization Form.  RA forms can be downloaded at www.customplusdistributing.com, or call to have one faxed. RA's received without this authorization will not be accepted. RA's are effective for 60 days only. All returns must be returned to CPD freight PREPAID. Replacements will be sent with no freight expense to the customer. All non-defective returns will be assessed a 15% restock fee within 90 days of purchase and will only be accepted in re-salable condition with all original packaging. Freight charges will not be refunded. All items returned with missing parts will be charged a 15% re-manufacturing fee. Defective product can be returned to CPD within 30 days of sale. After 30 days, defective product must be returned to the manufacturer, under the specific warranty allowances. Upon receipt, we will credit your account for merchandise costs and you are responsible for handling the transaction with your customer. Special orders or closeouts are not eligible for return. Returns will not be accepted after 90 days after sale, regardless of reason. RA number must be printed clearly on outside carton and all products must be securely protected in double packaging. Items showing obvious signs of misuse, consumer abuse or commercial use are not eligible for return. Allow two weeks for return processing. No Cash Refunds will be allowed. Credit only will be issued for the amount paid on the original invoice.