Terms and Conditions

SALES TERMS:

Wholesale Sales Only.

  • All customers must provide resale certificate and Tax ID
  • All merchandise sold with the intention of resale by the purchaser.
  • No Minimum Order.

All orders received by 1:00pm PST can be shipped same day based on product availability. Add-on orders will be considered new orders and processed accordingly. CPD is not responsible for typographical errors or erroneous data in publications. Backorders are shipped automatically. Please call in advance if you wish to cancel. Prices are subject to change without notice. Prices in effect at time of shipment will be applied. Some product lines are available in certain territories only, as stipulated by the manufacturer.

 

PAYMENT TERMS:

  • Credit Card or C.O.D. Certified Funds (Cashier's Check or Money Order) for new customers. COMPANY CHECKS NOT ACCEPTED WITHOUT CREDIT APPROVAL.
  • C.O.D. Company Check available with approved credit. Allow two weeks for processing of all credit applications.
  • Net terms available with approved credit. Allow two weeks for processing of all credit applications.
    • All Net terms are calculated from invoice date.
    • A 1.5% monthly finance charge will be added to all past due invoices, with a minimum total charge of $15 per month.
    • No shipments will be made on any past due accounts.
    • Any account that becomes delinquent is automatically changed to C.O.D. terms.
    • All delinquent accounts will be sent for collection, and the customer will pay all collection charges.
  • For your protection, Visa, MasterCard & Discover accepted only with signed Credit Card Authorization on file.
  • $50 returned check charge will be assessed for any check returned for any reason.

 

FREIGHT TERMS:

See our Freight Program for details.

 

RETURNS:

Return Merchandise Authorizations (US Domestic/Non-local policy)
Sales Return Merchandise Authorizations (SRMA)


Authorized customers (Partners) may submit requests for Sales Return Merchandise Authorizations (SRMA) for non-discontinued 1P, inventoried 3P, or inventoried built-to-order products, submitted within 90 calendar days of the initial invoice date. Custom/Customized items are not eligible for an SRMA.


Partners have 30 calendar days to return the product after an SRMA case number is issued. Items must be unused and in original packaging. Partners may initiate an SRMA by reaching out to Partner Support.
Unauthorized returns will be shipped back to the Partner after an initial examination by the receiving Snap One team. If the receiving team is unable to find an SRMA for the product(s) in question the team will ship the product(s) back to the Partner with an accompanying document detailing the reason(s) for rejection.


Grounds for product(s) rejection include but are not limited to: product(s) are used or damaged; product(s) do not have a preexisting SRMA case number; or the 30 calendar day window for return has expired.
SRMA returns must be returned to the designated warehouse for specific product brands (e.g., the Triad warehouse or the closest Snap One warehouse if no warehouse is designated for the specific product(s)). Snap One is not responsible for returns that do not physically arrive at a designated warehouse. Partners are encouraged to retain proof of shipment to ensure proper credit is attributed to Partner’s account.


Defective Return Merchandise Authorization (DRMA)


Authorized customers (Partners) may submit requests for a Defective Return Merchandise Authorizations (DRMA) within the specific product’s warranty period.


If a DRMA case number is issued and Snap One does not want the product physically returned, a replacement will be provided at no cost to the Partner. Photographic evidence of field destroy is not required.


Advanced Replacement

In certain situations, Snap One may ship advanced product replacements. If a DRMA is issued and Snap One requires that the product(s) be physically returned, the Partner will be invoiced for and provided an advance replacement product and given 90 calendar days to return the defective product(s). All Advanced replacements will ship standard ground via FedEx, with an accompanying return shipping label and return instructions. The invoice for the advanced replacement will be removed off the Partner account upon receipt of the defective product. If the defective product is not returned within 90 calendar days, the Partner will be responsible for remitting payment for the advanced replacement invoice.


Built-to-order and custom or customized products eligible for DRMA will receive credit on Partner accounts and are ineligible for advanced replacement. In certain limited circumstances, DRMAs may be rectified via a credit issuance or refund.

Unauthorized returns will be shipped back to the Partner after an initial examination by the receiving Snap One team. If the receiving team is unable to find an DRMA for the product(s) in question the team will ship the product(s) back to the Partner with an accompanying document detailing the reason(s) for rejection.


Grounds for product(s) rejection include, but are not limited to: product(s) do not have a preexisting DRMA case number; the 90 calendar day window for return has expired; or product(s) does not match the product(s) in the DRMA case number.


Exception to DRMA Policy: SunBrite-branded TVs that are physically damaged upon delivery are not subject to this DRMA policy and must be inspected immediately upon delivery. Physical damage upon delivery must be noted on the accompanying FedEx delivery receipt. Damaged TVs must be returned within 48 hours of delivery (excluding weekends and holidays). Any damage must be photographed and retained for the return process. Failure to adhere to this process will forfeit Snap One’s standard return policy.